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Frequently Asked Questions

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Do I need a prescription for physical therapy?

The Direct Access Law allows patients to be seen by a licensed physical therapist for either 21 days or 8 visits (whichever comes first) in the state of Georgia, though most insurance companies have limitations on payment for patients being treated without an MD order. In short, a therapy prescription is preferable.

Does AOC Therapy accept patients referred from other doctor’s offices?

We accept all patients and outside referrals in the Athens Orthopedic Clinic Therapy Department. Therapy coverage is subject to the specifics of your insurance plan. Please note: as an outside referral, some insurance companies reimburse physical or occupational therapy at the out-of-network rate. This is due to contractual provisions and the credentialing specifics placed on providers. We are happy to run your benefits and explain any contractual limitations and network rates.

Will my insurance cover therapy and will there be out-of-pocket expenses?

In most cases, health insurance will cover all or a portion of the treatment costs. There may be out-of-pocket expenses (co-payments, coinsurances, or deductibles) that the patient is required to pay, which is determined by the patient’s insurance provider. Our staff will run your insurance benefits, verify your eligibility, and walk you through the coverage details relayed to them by your insurance company.

May I fax my Medical Records or Disability/FMLA Form to AOC?

The fax number for Medical Records is 706-354-0800. The fax number for Disability/FMLA is 706-546-8792.

How can I get copies of my records?

For medical records and disability/FMLA, please call 706.549.1663. Please allow 10 days for processing.

How do I get a prescription refill?

If you need a prescription refilled, please call your pharmacy. For drugs requiring a written prescription, please call 706.549.1663 and ask to speak with your doctor’s nurse.

How do I make an appointment?

Please click here to request an appointment or call our office at 706.549.1663.

What insurances do you take?

Please visit this page for a full list of the insurances we take.

Do I need a referral to see a provider?

You only need a referral if your insurance requires that you have one before seeing a specialist.

Can I go to any office to see any provider?

AOC's sub-specialized physicians are available at multiple locations throughout Northeast Georgia. Please visit our locations page to find a location nearest to you.