Will a visit via telehealth be as effective as an in-person one?
We believe that it is important to let you know that not every situation is right for telemedicine. Be assured that we will only schedule remote visits for the right kinds of cases. If during the visit, we feel that we cannot treat you adequately via video, an in-person visit will be arranged. Remote visits have proven to be equally as effective as in-person ones. In fact, telehealth actually improves outcomes by making it easier for people to comply with follow-up recommendations and aftercare.
Is my privacy protected?
Yes. We’ve carefully chosen a telehealth system that safeguards your personal information and meets the tough HIPAA regulations for data transmission and storage.
Can medications be prescribed during a telehealth visit?
Where do I need to go for my telehealth visit?
Most people prefer to have their visit at home or in a private office, but you can be in any location that you feel affords sufficient privacy and isn’t too noisy.
How much will it cost?
These appointments are typically covered by your regular health insurance. That means that you’ll be charged the same co-pay as an in-person visit. If you don’t have insurance, we can talk about a self-pay option.
How do I schedule a visit?
Just contact our office exactly like you would for an in-person visit and let us know you’d like to see your provider via video.
Do I need to sign up for an account?
No, as a patient you actually don't need to create an account with us to see your provider. You will check in and your provider will start the call when they are ready.
What hardware and software do I need?
You will need an iPhone, iPad, or Android mobile device. You can also use a personal computer if it has a camera and a microphone.
How do I get rid of an echo?
The following steps should be done by you and your provider:
1. Use headphones
2. Reduce the volume of speakers
3. Move the microphone away from the speakers
How can I improve video quality?
1. Restart your computer: restart your computer before your first call.
2. Wi-Fi: be close to your Wi-Fi router, make sure no other parties on the network are using up the bandwidth, and you don't have a lot of browser windows open.
3. CPU/GPU usage: ensure no high intensity programs are running on the computer